Answers, fast.

Take the Protocol Builder quiz to map your goals to focus areas, or browse by goal and add what fits to your cart. After you order, PureVitaX coordinates a provider review on your behalf.

No. The provider review handles the prescription as part of the post-order flow. If a product isn't appropriate for you, the provider will tell you and you won't be charged for the prescription portion.

After you order, you complete a secure medical intake; an independent licensed provider (via OutfitMD) evaluates it and, if appropriate, issues a recommendation. See the Telehealth page for the full flow.

After you order, PureVitaX coordinates an intake form and async review with an independent licensed provider through OutfitMD. We don't make the medical decision — the provider does.

Dosing is a clinical decision and lives with your prescribing provider, not with the storefront. Follow the protocol the provider sends you.

Once your prescription is reviewed and approved by an independent licensed provider, the sourcing pharmacy ships within 2–5 business days. Tracking lands in your email.

Compounded medications are non-returnable per federal regulation once dispensed. If a shipment arrives damaged, contact us within 48 hours and we'll coordinate a replacement.

503A compounded vials ship refrigerated and should stay refrigerated. cGMP lyophilized powders are shelf-stable until reconstituted; refrigerate once mixed. Specifics are on each product's label.

Yes. Products are produced to pharmaceutical-grade standards at US manufacturing partners and verified by independent labs, with a Certificate of Analysis available. See Quality & Safety.

Payment is handled by our PCI-compliant processor; we never store full card numbers. Health information shared with the provider is handled under their privacy policy.

All major credit cards through our processor. Your card is charged when the order is placed; if the provider declines the prescription, the prescription portion is refunded.